Great staff. Met all expectations.
No pressure sales.
Just bought a new car from Oxmoor Hyundai. Ian was very friendly and helpful.
I walked into Oxmoor Hyundai with a very specific car in mind. Allen did a great job tracking down the car I was after, with all the features I wanted. I love my car, but mostly loved working with Allen and the team at Oxmoor Hyundai.
Awesome service department
It was well past time for my wife to replace her car, so we found a used Nissan Altima at Oxmoor Hyundai and headed there to check it out. We were introduced to Brian Bowman, who took us out for a test drive. Not a bad car, within the budget we set, low mileage, decent features—it checked some boxes. But as we sat down to discuss final costs, he informed us that the Hyundai Sonata SEL+ was around the same price, brand new. And with more features (everything on the Nissan and more). And with a higher safety rating (Sonata earned the highest possible score in six crash test categories), which is paramount to me with a newborn on the way and a wife who admits she ain’t exactly the world’s best driver. I knew literally nothing about the Hyundai Sonata other than it was a car, it drove, and from a South Korean company. Brian got to know us and learned what was important to both of us, educated us about the vehicle and available options, made sure it was within our budget, and managed to put up with us for nearly 4 hours. I couldn’t recommend Oxmoor Hyundai or Brian any higher, and when I decide to make the switch from my SUV to a Genesis G70, I know where I’ll be heading.
??I wanted to share this experience as it relates to excellent service from Oxmoor Hyundai. We bought a vehicle and a Hyundai dealership north of Chicago. A Sonata hybrid to be exact. We were on our way to Knoxville Tennessee to visit family and look at property. We got off of the highway because of a rainstorm from tropical storm Nate which was one of the worst rainstorms I was ever in. The road was flooded and we drove right into a pothole at the bottom of the exit ramp going to Louisville while we were looking for a hotel. It destroyed the driver side tires and one of the wheels plus the left side of the front bumper. We had it towed to Oxmoor Hyundai by AAA. On Monday morning big Jim Upton already had the vehicle on the rack. The wheel had to be ordered and both tires were special order plus the bumper had to be repaired and painted. They had gotten that done in 4 days. They knew we were stranded in Louisville and went above and beyond putting our vehicle before others. Big Jim Upton also noticed that there was an open recall on our hybrid Sonata and took care of that while it was up on the rack. I appreciate the professionalism and constant communication by the service department i.e. Jim Upton who contacted me several times a day every day the vehicle was in their care. Jim also notice that the brakes had severe damage from salt on the roads up here in Chicago. We had those breaks supposedly inspected by the Hyundai dealership here where we bought the vehicle. We told them we were going through the mountains and we wanted the brakes in tip top shape. Jim Sent me several pictures of the brakes which the rotors were pitted and scored, the brake pads were damaged from the rotors being so raggedy. We had those rotors and pads changed while the vehicle was up in the air being worked on. I want to thank Oxmoor Hyundai and especially Jim Upton for making our situation better than it could of been. Jim Upton is a consummate professional and deserves recognition for that. Thank you!✔️